Customer Support

Didn't receive your key? Want to re-download and update Aseprite?

If you have just purchased Aseprite and didn't receive your key, you can:

  1. Use the Humble Bundle order resender or download Aseprite from your Humble Bundle library (if you have associated your purchase with your Humble Bundle account)
  2. Use the itch.io Order Recovery or download Aseprite from your itch.io account
  3. Or if you've used Gumroad, you can download Aseprite from your Gumroad library or ask for a Steam key
How do I update my current version?

Contact us

You can contact us at support@aseprite.org

We speak English and Spanish.

Hablamos inglés y español.